Delivering Happiness- Tony Hsieh

The CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results — by actually creating a company culture that values happiness –and then delivers on it. Some of what Zappos does includes:
· Paying brand-new employees $2,000 to quit

· Making customer service the responsibility of the entire company

· Focusing on company culture as the #1 priority

· Apply research from the science of happiness to running a business

· Help employees grow-both personally and professionally

· Seek to change the world

· Oh, and make money too . . .

Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success.

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