QBQ: The Question Behind the Question: Practicing Personal Accountability at Work and in Life- John Miller and Kristin E. Lindeen

QBQ! The Question Behind the Question, addresses the most important issue in business and society today: personal accountability. A lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. Instead of asking questions such as, “Who dropped the ball?” “Why can’t they do their work properly?” this book encourages questions along the lines of “How can I improve this situation?” “What can I contribute?” or “How can I make a difference?” It also provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change

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